Bespoke AI systems & automation

    The work your team repeats every day should not need a person doing it.

    Vumi Studio designs, builds and runs custom AI agents and workflow automation for operations teams. We start by finding the process that is quietly costing you a headcount - then we automate that one, properly, and prove it before we touch anything else.

    2 weeks
    Scope to build plan
    6–8 weeks
    To first release in production
    100%
    Code, prompts and data stay yours

    Trusted by teams building with us

    ADMIVumiCentralCMJ SummitProFindrIntelliAgentSauti Labs

    What we build

    Three things, done properly, instead of a menu of everything.

    Every engagement is bespoke, but it is always one of these shapes. If what you need is not here, we will tell you and point you at someone who does it.

    01

    AI agents that do real work

    Agents that sit inside an existing process - triage, qualification, drafting, research, first-line support - and hand off to a person the moment they are out of their depth.

    You need this whenA queue that grows faster than the team reading it.

    What ships

    • Agent scoped to one workflow, not a general assistant
    • Escalation rules and a human review queue
    • Full audit trail of every action and the reason for it
    • Evaluation set so you can see accuracy move over time
    02

    Workflow & process automation

    The systems you already pay for - CRM, inbox, finance, documents, spreadsheets - stitched together so the handoffs between them stop being somebody re-typing things.

    You need this whenA process that lives in one person's head and a spreadsheet.

    What ships

    • Mapped process with the manual steps costed
    • Integrations across the tools already in place
    • Exception handling, retries and alerting
    • A runbook your team can operate without us
    03

    Data & retrieval foundations

    The unglamorous layer that decides whether any of the above is trustworthy: pipelines, retrieval over your own content, and the evaluation harness that catches regressions before your customers do.

    You need this whenA pilot that demoed well and then failed on real data.

    What ships

    • Ingestion and cleaning for the sources that matter
    • Retrieval tuned and measured against real questions
    • Regression tests that run on every change
    • Cost and latency instrumented per request

    How we engage

    We do not start by building. We start by finding out what the manual process costs you.

    Most AI work fails because it automated the wrong thing enthusiastically. The first two weeks exist to make sure that does not happen - and you can walk away at the end of them with the plan in hand.

    1. 01

      Scoping sprint

      We sit with the team doing the work, map the process end to end, and put a number on what each manual step costs today. You leave with a build plan and a working prototype of the highest-value step - whether or not you continue with us.

      1–2 weeks

      • Process map
      • Cost model
      • Build plan
      • Prototype
    2. 02

      Build

      One workflow at a time, against your real data from week two. You see a working demo every week; nothing is built for three weeks in silence and revealed at the end.

      4–8 weeks

      • Weekly demo
      • Staging from week 2
      • Evaluation suite
    3. 03

      Supervised rollout

      The system goes live with a person approving every action. As the evaluations hold, we raise the autonomy threshold step by step. Nothing runs unattended because it demoed well.

      2–4 weeks

      • Human-in-the-loop
      • Accuracy reporting
      • Staged autonomy
    4. 04

      Run, or hand over

      We operate and improve it on a monthly retainer, or we train your team, hand over the runbook and the repository, and step back. Both are normal endings. Neither requires you to keep paying us to keep the lights on.

      Your call

      • Runbook
      • Handover & training
      • Optional managed run

    Selected work

    Systems in production, not pilots in a slide deck.

    Streaming platform

    VumiCentral

    Live, VOD and audio delivery on infrastructure defined as code, with a creator hub, a native Android TV app and a mobile companion all running off the same platform.

    • Live, VOD & audio pipeline
    • Infrastructure as code
    • Native TV & mobile apps

    ADMI

    Application Portal

    Integrated lead management and CRM that takes prospective students from first enquiry through to enrolment, replacing scattered inboxes with one pipeline.

    • Lead management
    • CRM integration
    • Admissions workflow

    10,000+ leads managed to enrolment

    ADMI

    Institutional ERP

    Full student information system with finance, HR, student and faculty portals, replacing the spreadsheets and manual handoffs that sat between departments.

    • SIS
    • Finance
    • HR
    • Student portal
    • Faculty portal

    500+ students served termly across five portals

    Creator network

    ProFindr

    Africa's verified creator network - vetted creative professionals, and the people hiring them, on one platform.

    • Creator verification
    • Talent discovery

    AI lead scoring

    IntelliAgent

    Hawi, the AI agent, handles inbound enquiries around the clock, scores and routes leads automatically so the sales team works the list in the order that pays.

    • AI agent (Hawi)
    • Automated lead scoring
    • Routing rules
    • Pipeline automation

    2,000+ conversations handled 24/7, 99% answer rate

    Voice agents

    Sauti Labs

    A voice agent handling first-line customer support across multiple languages, escalating to a human on anything it cannot close.

    • Voice-first support
    • Multi-language
    • Human escalation

    Event management

    CMJ Summit

    Event management portal for CMJ Summit with participant registration, notices, content timelines and real-time analytics across 159 organisations.

    • Registration portal
    • Notices & timelines
    • Real-time analytics

    155 participants managed, 159 organisations onboarded

    Events

    Vumi Ticketing

    Event ticketing with payment processing, QR validation at the door and post-event analytics.

    • Secure payments
    • QR validation
    • Event analytics

    Detailed case studies, including the ones we cannot publish, on request.

    Request the full portfolio

    Fees

    Fixed scope, fixed fee, and you can stop after two weeks.

    Ranges below are typical and fixed once scope is agreed in the sprint. No day rates, no open-ended discovery, no change request for every question you ask.

    Scoping sprint

    1–2 weeks

    $4,000

    Fixed fee, credited against the build if you continue

    Find and cost the process worth automating. Ends in a build plan and a prototype.

    • Process mapping with the operating team
    • Cost-per-step model
    • Working prototype of one step
    • Build plan with fixed scope

    Build engagement

    Most common

    4–8 weeks

    $12,000–28,000

    Typical range, fixed on scope

    One workflow automated end to end, in production, with your team trained on it.

    • Everything in the scoping sprint
    • Production build against your real data
    • Integrations with your existing stack
    • Evaluation suite and audit trail
    • 30 days post-launch support

    Platform build

    2–3 months

    $25,000–50,000

    Multi-workflow programmes

    Several connected workflows, or a system other teams will build on top of.

    • Everything in a build engagement
    • Shared data and retrieval foundations
    • Multiple workflows in one system
    • Ongoing managed run available

    Questions

    The things clients ask first.

    You do. The repository, the prompts, the evaluation sets and the infrastructure definitions are yours, in your accounts, from the first commit. There is no platform fee and no lock-in: if you end the engagement tomorrow, the system keeps running.

    Start here

    Bring us the process everyone complains about.

    A 30-minute call, no deck. You describe how the work gets done today; we tell you whether it is worth automating, roughly what it would cost, and what we would do first. If the honest answer is that you do not need us yet, we will say so.

    We use cookies to understand how the site is used. Nothing is sold or shared.